The department creation of the company’s operations plans; Management of lending (microfinance) operations to a high standard; management of Operations’ goals, objectives, and budget to support the achievement of the overall organizational mission; analysis of competition, products and processes on an ongoing basis; act as the main quality controller in client selection, portfolio quality management, product and processes, client protection, area selection and other aspects of operations, ensure full compliance with the existing policies of the company, especially the operations Policies, develop new cost effective marketing strategies to improve outreach. Oversee credit and risk control’s policy adherence in operational areas.